Are you for real?
We’ve actually been asked this a lot. Yes, Hotwicks is for real, and we’re very serious about our funny candles.
How did Hotwicks start?
Hotwicks started as a silly idea in 2007. The business had some legs so we ended up converting our kitchen to a makeshift factory, the living room into a warehouse, and promoted our dogs to management positions. Years later our candles are now made in a state-of-the-art factory with almost 50 years of candle making expertise. You can read more about our story here
Are your candles made with soy?
Absolutely not. We tested soy but found it couldn’t hold a candle (ha!) to the paraffin wax blend we use.
What’s your favorite candle?
That’s like asking a parent to pick their favorite child. Obviously, it’s the one that makes the most money! That would be THE CAMPFIRE CANDLE for us, which just so happens to also be the candle that started our whole business. In case you’re wondering, our least favorite candle was THE MOUTHWASH CANDLE. It's been retired. It seemed like a good idea at the time to make a minty and refreshing candle, but we only sold two of them in over a year. The world wasn’t ready.
How big are the candles?
The candles are a little over 2 inches tall and 3 inches wide with a gross weight of 7.5 ounces.
Do you sell wholesale?
Absolutely. All of our candles are available for wholesale and we offer a great discount. Just send us an email (firstname.lastname@example.org) and we’ll give you all the details. In your email, tell us a little about your store, and what candles and quantity you’re interested in.
Can I buy your candles in a store?
We’ll be posting a page with all of our retailers soon. If there’s a store nearby that you think should carry Hotwicks let us know and we’ll contact them.
How can I suggest a new candle?
Whether it’s the inside of your mom’s purse, your favorite food, or something totally random, we want to hear it. You can post your idea on our Facebook
wall for the whole world to see, or just send us an email. For the more visually inclined, check out our Pinterest
page where we regularly post images of things we think would make interesting candles.
I can't find a candle you used to sell. What’s up?
Some candles, like THE MOUTHWASH CANDLE mentioned above, have been permanently retired. Others are in the queue to be mass-produced and released again in the coming months. If there’s a specific candle you’re interested in just send us an email and we’ll let you know its status.
Do you ship internationally?
We’re currently shipping to US, Canada, the United Kingdom, and Australia.
When will my order ship?
Most orders ship within 1 business day and you’ll receive an email with your tracking number as soon as it goes out. You should receive your candle within 3-5 business days from when you place your order.
What is your return/exchange policy?
Smell is a really complicated sense and some people just can’t register a particular scent. No worries, you can return your candles within 14 days of the order date. To be eligible for a refund, the candles must undamaged and unused. Candles that have been lit cannot be returned.
To initiate a return, please email us at email@example.com with your name, order number, date of purchase, and reason for return. Then ship the items you would like to return in their original packaging and packed securely to the address below. We’ll notify you when we receive the candles and refund your purchase (less shipping costs) or offer a store credit.
Adeptiv Solutions, LLC
Attn: Hotwicks Returns
255 Rochester St., Suite 4
Salamanca, NY 14779